TURNOVER INTENTION OF BANK EMPLOYEES: IMPACT OF JOB BURNOUT

Aondo, Dura Christopher, Ojih, Emmanuel Eche

Abstract


The study examined the role of job burnout on employee turnover intention in the banking sector. The total size of the study sample was 83 respondents. The purpose of the study was to determine the impact of Job burnout on employee turnover, looking at how the specific aspects of job burnout: emotional exhaustion, depersonalization and personal achievement predicts turnover intention among bank employees. The survey research design was adopted for the study. Questionnaires were used for data collection. Four hypotheses were tested with the multiple linear regressions. Results revealed that job burnout contributed significantly to employee turnover intention (p = 0.001), also,
emotional exhaustion contributed significantly to employee turnover intention (p = 0.008), and depersonalization contributed significantly to employee turnover intention (p = 0.017). However, personal achievement did not contribute significantly to employee turnover intention (p = .391). It was therefore recommended among others thatfavourable working norms should be set up by the bank management so as to reduce the rate of turnover intention.

Keywords: Job burnout, Emotional exhaustion,Depersonalization, Personal achievement, Turnover intention

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International Journal of Management Science Research ISSN ISSN 2536 – 605X(Print)

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